AA dropped my baggage in Miami by not owning it with me on my flight to Talahassee, Fl and After i lodged a criticism they gave me a file locator to check status. It took three times to obtain my baggage And that i needed to journey to Panama Town Aprt to obtain my luggage soon after Tallahassee Aprt acquired it and sent it to Atlanta then to Laptop by Delta.
I have included an short article that outlines your organization as remaining the worst airline inside the industry which isn't some thing being pleased with. Based on my experience I'll say that I am hardly ever planning to fly with your organization all over again, and neither will anyone I know. I have already publically announced my frustrations with your airline on each of the social networking sites.
I am astonished at The shortage of purchaser service at American Airways. I used to be a flight attendant for thirty a long time and took fantastic pleasure in the coaching I been given from American. Over a the latest journey I watched a passenger and agent argue about which one was ruder. There isn't a evident enforcement of grooming procedures wherever in the business.
Clients who would like to compliment or complain to American Airways can contact the corporate Workplace at:
I'm sorry to declare that our expertise in the AA counter in Newark was lower than stellar – Of The 2 purchaser service reps on the counter aiding passengers examining in, one particular focused her the perfect time to ONLY First Class passengers, and the opposite lady appeared to do as small as is possible – far too hectic worrying about what everyone else was doing – all except what she may very well be performing! As the road grew for a longer period, the significantly less intrigued she grew to become, and her Angle was horrific – It took us a lot less time for you to get into the Airport than it did standing in line to examine in! (about an hour with only four individuals before us). By the time we stepped up for the counter – a brand new agent received on board – we had to “calm ourselves down†– you are able to envision how one other forty or so people today began to truly feel powering us! When you constantly attempt to inform us, you “treatment†concerning the passenger, which person could use some Mind-set adjustment – or find her A further place!
I am emailing this remark to you in order that AA might improved have the ability to stimulate workers to generally be more courteous when points go Erroneous.Customer service may make this kind of big difference for people using your Recommended Site service.
after a delayed flight away from Detroit simply because there wasn’t a functioning PA procedure( which we were being told was FAA required). We reloaded on the same plane and flew to Dallas around two several hours later on. ( the flight attendants had to wander the ailes to speak). our flight was to leave at 600am. we at last left at 1145am. On arriving in Dallas we had been rushed to our next gate for Denver. Upon arriving in Denver late afternoon, we had no luggage. We were being instructed It will be on on the list of following three flights from Dallas.
I enjoy you're going through a merger and several staff might be fewer than thrilled, but this Perspective should not be apparent towards your consumers who are merely contacting to acquire some help.
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When I received towards the complimentary lodge that American setup for me, I referred to as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights which were available on USAIR. She explained to me there have been no open seats on any with the early USAIR flights. I was on the internet and could see that there were out there flights. I really booked a flight to establish it to her.
On April fifteenth, 2013 I acquired a sign in the mail from you and was exceptionally let down when I opened the envelope to begin to see the Look at penned out was somewhere around one/4th the quantity I'd initially submitted for reimbursement.
We will not fly American Airways at any time once again, and neither will my family and friends. they're going to shed a good deal more than the $863 he outlined.
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